Contact
Contact HVAC Tucker
Every heating and cooling request goes through one number. Below: how to reach dispatch and what the call covers.
Reaching Dispatch
- Dispatch line
- (770) 525-4920On a mobile, tap it to dial.
- Coverage
- Tucker and nearby DeKalb and Gwinnett County towns
- If the line is busy
- Your voicemail goes to dispatch, and someone rings you back.
Dispatch Hours
| Monday | Dispatch staffed 7 AM – 7 PM |
|---|---|
| Tuesday | Dispatch staffed 7 AM – 7 PM |
| Wednesday | Dispatch staffed 7 AM – 7 PM |
| Thursday | Dispatch staffed 7 AM – 7 PM |
| Friday | Dispatch staffed 7 AM – 7 PM |
| Saturday | Dispatch staffed 7 AM – 7 PM |
| Sunday | Dispatch staffed 7 AM – 7 PM |
Outside these hours, the emergency line still picks up: emergency calls are answered around the clock.
Have These Details Handy
When you dial (770) 525-4920, it helps to know what the system is doing, whether it is heating or cooling equipment, and roughly how old it is. Mention anything unusual, like a noise, a smell, water or a tripped breaker. For a business, let us know the type of building and the best times for a technician to work.
What Happens on the Call
Dispatch takes the details
What the system is doing, where you are and what equipment you have.
We line up the visit
You choose a daytime appointment, or emergency calls go straight to a technician.
You know what comes next
You hear how the visit works and that the price is explained before any work starts.
Questions About Reaching Us
What if nobody answers during the day?
Leave a message with your name, your number and what the system is doing. Dispatch calls back as soon as the line clears.
Can I get a rough idea of cost on the phone?
We can explain how pricing works and what affects it. An exact price comes after the technician diagnoses the system.
Do you work outside Tucker?
Yes. We cover Stone Mountain, Lilburn, Norcross, Doraville, Decatur, Chamblee and other nearby towns.
Can a tenant call about a rental?
Yes. Tenants, landlords and property managers can all call. It helps to have the property owner's approval for repairs.
Should I turn the system off before the technician arrives?
If it is leaking, iced over or smells hot, yes. Otherwise, leave it as it is and tell dispatch what you have noticed.
One Call Gets It Started
Tell dispatch what is going on with your heating or cooling. We will line up the right technician and explain each step along the way.